Refund Policy

01Why we don't offer general refunds

Every ebook on The 21 Secrets is a downloadable PDF delivered the instant your payment is confirmed. There is no shipping, no return window, no way to "send the file back". Once you have it, you have it — and the value has been transferred.

To keep our pricing low and our team small, we operate on the same principle as most reputable digital publishers: sales are final once delivery has occurred. If you're unsure whether a particular title is right for you, the sample chapter and FAQ on each product page should help you decide before checkout.

02When a refund will be issued

That said, we will issue a full refund in a small set of genuine situations:

• Duplicate charge — you were billed twice for the same ebook because of a payment-gateway glitch.
• Wrong title delivered — you paid for one ebook and received a different one, and we cannot deliver the correct file within 24 hours.
• Failed delivery we cannot fix — the download link does not work, the email never arrives even after a re-send, and our team is unable to resolve it within 48 hours.
• File corruption we cannot fix — the PDF is verifiably corrupted or unreadable on standard PDF readers, and we are unable to deliver a working copy.
• Unauthorised charge — the payment was made by someone other than the card / UPI account holder, verified through the payment gateway.

03What does NOT qualify for a refund

To keep things fair, the following situations do not qualify:

• You changed your mind after downloading the file.
• You expected different content from what is described on the product page or the sample chapter.
• You forgot you bought it, or did not read it.
• You disagree with an opinion, recommendation, or perspective expressed in the book.
• You found the same or similar content available free elsewhere.
• The price was reduced after your purchase (sale or promo pricing).
• You did not receive the result described in a testimonial or marketing copy. Personal results vary.
• You requested the refund more than 7 days after delivery.

04How to request a refund

If you believe your situation falls under section 02 above, write to us within 7 days of purchase with the following:

• The email address used for the order.
• The order ID (from your confirmation email).
• A clear description of the issue and any screenshots or evidence (e.g. a screenshot of a duplicate charge, the error you see, etc.).

Send everything to hello@the21secrets.com. We respond to refund requests within 2 business days.

05How refunds are processed

• Approved refunds are issued to the original payment method (the same card, UPI account, or wallet used at checkout).
• Processing typically takes 5 to 10 business days, depending on your bank or payment provider.
• You will receive an email confirmation as soon as the refund is initiated on our side.
• The download link associated with the refunded ebook will be revoked. Continuing to use, share, or distribute a refunded file is a violation of our Terms & Conditions.

06Chargebacks

Please reach out to us before initiating a chargeback with your bank or card provider. We can usually resolve issues — refund, re-deliver, or clarify — within 48 hours over email. Chargebacks filed without first contacting us are treated as a violation of these terms and may result in your access being revoked and future orders being declined.

07Contact

Have a refund question, payment issue, or just unsure if your situation qualifies? Write in — we read every email.