Delivery Policy

01What you get & when

Every product on The 21 Secrets is a downloadable PDF ebook. We do not ship physical books. There is no waiting period and no courier involved.

Once your payment is confirmed by the gateway (usually within 5–10 seconds), two things happen simultaneously:

• The order success page immediately reveals a "Download your ebook" button.
• A confirmation email with the same download link is sent to the email address you entered at checkout.

The total time from payment to having the file open on your device is usually under 60 seconds.

02File format & compatibility

• Format: PDF (Portable Document Format), beautifully typeset for both screen and print.
• File size: Typically 4–10 MB per ebook — quick to download even on slow networks.
• Works on: Any modern phone, tablet, laptop, or e-reader (iOS, Android, Windows, macOS, Linux, Kindle, etc.).
• Reader apps: Apple Books, Google PDF Viewer, Adobe Acrobat, browser-based PDF viewers — all supported.
• Print friendly: Yes — the layout is designed for both digital and A4/Letter printing.

03If your email doesn't arrive

The email usually arrives within minutes. If you don't see it:

• Check your spam, junk, promotions and updates folders — order emails sometimes get filtered there.
• Search your inbox for "The 21 Secrets" or "hello@the21secrets.com".
• Whitelist our address by adding hello@the21secrets.com to your contacts.
• Make sure the email you entered at checkout was correct (no typos).

Still nothing? Write to us at hello@the21secrets.com with your order ID — we'll re-deliver within hours.

04If the download link doesn't work

Sometimes a link can fail because of a temporary network issue, a corrupted partial download, or an aggressive corporate firewall. If that happens:

• Try a different browser (Chrome, Safari, Firefox, Edge).
• Try downloading on a different network (mobile data instead of office Wi-Fi).
• Disable any browser extensions that block downloads or scripts.
• If still failing, email us — we'll send you a fresh direct download link or attach the file to a reply.

05Lifetime access & re-downloads

If you lose the file, change devices, or accidentally delete the email, just write to us with your order ID and we'll send a fresh download link within hours — for as long as the title exists in our catalogue.

Future updates to the same title (new editions, expanded chapters, error corrections) are included for free. We'll email all existing customers when an update is published.

06Shipping & physical books

We do not currently sell or ship physical books, hardcovers, or printed editions. Everything on The 21 Secrets is digital-only.

You are welcome to print your purchased PDF on your home printer or at a local print shop for personal use. Selling or distributing printed copies is not permitted under our Terms & Conditions.

07International orders

Because there is no shipping involved, our delivery works identically anywhere in the world. You can buy and download from India, the UAE, the USA, the UK, Australia, or any other country at the same speed.

Prices are displayed in Indian Rupees (₹) at checkout. Your bank or card provider will perform the currency conversion at their prevailing rate. We do not add any additional international fees.

08Contact

Delivery issue, missing email, or just want to confirm your file is on its way? Write to us with your order ID.